Returns & Exchanges
At SPUDcycling we stand by the quality of our kit and want to make sure you are 100% satisfied with your purchase. If you are not happy with your purchase you can return it for a refund. If you want to exchange for another size, we offer free shipping worldwide on exchanges.
RETURNS AND EXCHANGES POLICY
If you are unhappy with your purchase for any reason, we will happily issue a refund as long as the item is in unused as-new saleable condition. We can't accept items which have been worn (other than tried on for size) or washed. All original tags must still be attached and the item in its original packaging.
We accept returns up to 30 days from the date the item is received by you.
If you wish to exchange your item for another size, we will cover the cost to ship your exchange item(s) to your postal address one time. We can only exchange your item for the same item in a different size or colour. If you want to exchange for a different item, please use the process to return the item for a refund then place a new order. The postage cost of returning an item to us for refund or exchange will be your responsibility.
HOW TO RETURN ITEMS
Please email firstname.lastname@example.org and let us know you will be returning an item (remember to quote your order number).
Complete the returns form enclosed with your order and include this with your returned item.
Send your package to:SPUDcycling Returns
P O Box 5116
Mordialloc, VIC 3195
Please take care to package your return item(s) well to ensure they are protected from damage in transit.
PAYPAL HAS YOUR RETURN SHIPPING COSTS COVERED
*Up to 4 refunds per PayPal account on eligible purchases per year. A payment cap per refund request applies. This service is only eligible to customers who have registered for Refunded Returns before purchase and pay with their Paypal account.
For more information on the PayPal Refunded Returns Service, see the General Conditions of Use.
- Unless the product is faulty, the postage cost of returning an item for refund or exchange will be your responsibility.
- Your request will be processed within 2 business days following receipt of your returned items. Refunds will be processed to your original payment method. Please note that your financial institution may take 3-5 days to process and clear the funds to your account.
- Refunds will cover the original cost of the items returned excluding shipping fees (if any).
- We recommend that you use a tracked postage method for your return as SPUDcycling takes no responsibility for returned items that do not reach us.
- Exchanges are dependent on availability at the time of the return. Should an item be unavailable, we will issue a refund for the returned item.
- Refunded Returns acceptance is at the discretion of PayPal and we do not refund return shipping costs where a claim is denied by PayPal.