Returns & Exchanges
At SPUDcycling we want to make sure you are 100% satisfied with your purchase. Why we offer a fair returns & exchanges policy that also applies to sale items and free shipping worldwide on exchanges.
If you wish to request a refund or exchange for another size, please email email@example.com quoting your order number and advising that you will be returning your item for an exchange or refund before returning the item to us.
RETURNS AND EXCHANGES POLICY
If you are unhappy with your purchase for any reason, SPUDcycling is happy to issue a refund or exchange the item as long as it is in an unused as-new saleable condition. We can't accept items which have been worn (other than tried on for size) or washed. All original tags must still be attached and the item in its original packaging.
We accept returns up to 30 days from the date the item is received by you.
If you wish to exchange your item for another size, we will cover the cost to ship your exchange item(s) to your postal address one time. We can only exchange your item for the same item in a different size or colour. If you want to exchange for a different item, please use the process to return the item for a refund then place a new order. The postage cost of returning an item to us for refund or exchange will be your responsibility.
Purchases Made During Special Offers/Promotions
Please note that Refund and Exchange values are subject to recalculation if you purchased multiple items within a special promotion and later return one of them. This voids the promotion as the promotion Ts and Cs are no longer met.
Promotions may include 2nd item 50% off and other special offers.
If you would like to refund on a style purchased as part of one of our promotions, we consider the item you choose to keep as being the full price item, and the one you are returning as being the discounted item. We will refund you the difference.
Example: You purchase a pair of bib shorts for $289 and add a jersey at 50% off full price of $199. Total cost to you will be $388.50 If you decide to keep the jersey and return the bib shorts, the jersey will be considered the full price item at $199 and we will refund you the difference between the price paid less the full price jersey. You would get a refund of $189.50 for the returned bib shorts.
HOW TO RETURN ITEMS
Please email firstname.lastname@example.org and let us know you will be returning an item (remember to quote your order number).
Complete the returns form enclosed with your order and include this with your returned item.
Send your package to:SPUDcycling Returns
P O Box 5116
Mordialloc, VIC 3195
Please take care to package your return item(s) well to ensure they are protected from damage in transit.
- Unless the product is faulty, the postage cost of returning an item for refund or exchange will be your responsibility.
- Your request will be processed within 2 business days following receipt of your returned items. Refunds will be processed to your original payment method. Please note that your financial institution may take 3-5 days to process and clear the funds to your account.
- Refunds will cover the original cost of the items returned excluding shipping fees (if any).
- We recommend that you use a tracked postage method for your return as SPUDcycling takes no responsibility for returned items that do not reach us.
- Exchanges are dependent on availability at the time of the return. Should an item be unavailable, we will issue a refund for the returned item.
- Free shipping on international exchanges will be via DHL Ecommerce Standard Shipping
- We reserve the right to end or change the free shipping on exchanges offer at any time.